1. What happens if my plane is early or late arriving?
China HomeyTravel updates all flight
arrival times and we arrive when your plane lands, no matter
whether you arrive late or early provided we have a correct
flight number.
2. How
much time do I have to meet the Chauffeur on my Airport Transfer
Reservation?
China HomeyTravel provides 30 minutes (45
minutes for International Arrivals requiring customs clearance)
of free wait time on each Airport Arrival Transfer for you to
deplane and pick-up your luggage. If you do not meet your
Chauffeur or call us within 45 minutes (60 minutes for Intl.
Arrivals) of your plane landing we will consider you a "no-show"
and you will be charged in full for the reservation.
3. Can
I instruct the Chauffeur to take a scenic route to my hotel from
the Airport?
China HomeyTravel Airport Transfer rates
are based on a point to point transfer and your Chauffeur is
instructed to use the most direct route for expediency. If you
would prefer the Chauffeur use a specific route our hourly rates
and minimum will apply, plus applicable fees.
4.
Where do I meet my Chauffeur for pick-up
The chauffeur will meet you at the Arrival
Hall with your name/company on a greeting sign. We will confirm
all other pick-up locations at reservation placement.
5. What
is your Cancellation Policy?
Cancellations are accepted by email (cancellations@homeytravel.com)
and phone (008613428927189) only. 50% of the invoice value will
be charged for cancellations made less than 12 hrs before
scheduled pick up. Cancellations made in excess of 12 hours will
not incur any charge. No shows will be charged the full
reservation fare.
6. What
is your Change Policy?
China HomeyTravel requires that all changes
be received by phone or email (changes cannot be made with
drivers)
changes@homeytravel.com at least 12 hours prior to pick-up. If, a change cannot
be accommodated & results in a cancellation you will be charged
in full for the order.
7. When
is my credit card charged?
China HomeyTravel will charge your credit
card after the booking is complete based on the car type used,
actual period of the booking, and any applicable extras (extra
kms, tolls etc). Your statement will show the transaction
description as China HomeyTravel, Baltimore, MD.
8. Can
I pay for the reservation in Cash instead of using the credit
card that was
provided when I made the reservation?
Yes! Payment can be also made in cash (RMB,
HKD, USD and Euros only). Prior notice is requested if more than
a small amount of change is needed. Change will be given in
local currency only. We still require that you provide your
credit card details to enable a booking. All Rates are subject
to audit after order completion; to include actual tolls,
parking fees, additional stops & time allotted, etc. Extra hours
are billed for the number of hours above that you ordered the
vehicle in 1/2 hour increments. Minimum posted number of hours
is only the minimum number of hours we will accept an order for
not what you will be billed for. China Car Service rates are
inclusive of taxes but not any gratuity. If you feel would like
to provide a gratuity it is at your sole discretion.
9. Is
it possible to place, change or cancel a reservation with my
Chauffeur?
Cancellations and changes are accepted by
email (changes@homeytravel.com)
and phone (008613428927189) only. If you want to modify your
order after pick up have the driver/guide call the bookings
office.
10.
How far in advance should I place my reservation?
Availability changes daily and we suggest
you place reservation as soon as you have firm travel dates and
times. This is especially important if major trade shows are in
town.
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